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FinFlo Account Deletion Policy

 Overview: This Account Deletion Policy outlines the procedures and guidelines for users who wish to delete their accounts on the FinFlo platform. Account Rectification/Deletion Request: Users can request the rectification or deletion of their accounts by submitting a formal request through email or phone as specified in the Privacy Policy on the Website and App. The request should include the user's full name, username, and any other information necessary to identify the account. Verification: To ensure the security and privacy of our users, FinFlo will verify the identity of the account owner before processing the deletion request. This may involve confirming account details, requesting additional information, or using multi-factor authentication. Processing Time: Account deletion requests will be processed within 7 business days after successful verification and any other timelines as stipulated in the Data Protection and Privacy Act, 2019. During this period, users may not...

FinFlo Privacy Policy

# FinFlo Privacy Policy **Effective Date:** 21-Nov-2025 ## 1. Introduction Welcome to FinFlo. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how FinFlo ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you use our mobile applications and services. By using FinFlo applications (User App, Agent App, Merchant App, or School Merchant App), you agree to the collection and use of information in accordance with this policy. ## 2. Information We Collect ### 2.1 Personal Information When you register and use FinFlo services, we collect the following personal information: - **Identity Information:**   - Full name   - Phone number (required for registration)   - Email address (optional)   - Date of birth (for KYC verification) - **KYC/KYB Documents:**   - National ID card or passport   - Proof of address   - Business registration documents (for m...